Jumpin Gym USA
4years
Managing the weekend rush週末人潮
Holiday afternoons meant queues at the door and new faces on the team. I deployed staff to where the crowd was and kept the floor safe and moving.
About
Where the customers are關於我
I studied English at HKMU, but I learned about people on busy shop floors and front desks. I've led weekend rushes, talked parents through their options, and kept 15–20 insurance cases moving at once at AIA. I'm comfortable approaching people, and I don't let a lead go cold.
01
Approachable and confident
Starts conversations easily with customers of every age.
02
Calm under pressure
Handled peak-hour crowds, complaints and incidents as a supervisor.
03
Organised follow-through
Tracks every case to completion, nothing slips.
04
Team player and coach
Trained new staff and kept the team aligned.
Experience
Work experience工作經歷
2025 – Present
Current
Current
Administrative Secretary
AIA International Limited
- Follow 15–20 policy cases end to end with agents, clients and internal teams.
- Prepare and check claim documents for accurate, on-time submission.
- Coordinate onboarding for new hires and agent visa renewals.
2024 – 2025
English Tutor & Administrator
Grand Slam Education Centre · Part-time
- Explained courses to parents and turned enquiries into enrolments.
- Taught grammar and reading to primary and secondary students.
- Kept student records and handled daily enquiries.
2024
Teaching Assistant
HKTA · Part-time
- Helped newly arrived students learn English through interactive exercises and video.
2021 – 2025
Supervisor
Jumpin Gym USA · Part-time
- Ran daily shop operations and frontline service through weekends and holidays.
- Trained and coached 10 new staff on operations, service and safety.
- Handled complaints and incidents calmly; planned peak-hour staffing.
Highlights
On the front line前線實戰
Grand Slam Education
1:1
Turning enquiries into enrolments家長諮詢
Parents walk in unsure. I listen first, answer what actually worries them, then show how the course fits their child. Many of those talks ended in an enrolment.
AIA International
20cases
Nothing gets lost同步跟進個案
Up to twenty live cases at a time, each waiting on someone different. I track every one and follow up until it closes.
Languages & education
Languages & education語言與學歷
你好
Cantonese 廣東話
Native
Hello
English 英文
Fluent
您好
Putonghua 普通話
Good
2021 – 2025Bachelor of English Language Studies with HonoursHong Kong Metropolitan University
Contact
Let's talk.歡迎聯絡
Open to marketing, sales and customer engagement roles in Hong Kong. I usually reply within a day.
Email
sinyuivy0210@gmail.com
Phone
+852 9836 5646
Based in
Hong Kong